OUR POLICY

I AM EXCITED THAT YOU CHOSE TO COME TO CMA STUDIO FOR YOUR SKIN CARE AND HAIR REMOVAL NEEDS.   I STRIVE TO MAKE EVERYONE FEEL LIKE THE VIP THAT THEY ARE WHEN YOU VISIT MY STUDIO. EVERYONE HAS AN APPOINTMENT TIME CARVED OUT OF MY SCHEDULE ESPECIALLY FOR THEM. IN EFFORTS TO KEEP MY OPERATION MOVING SMOOTHLY AND MAKING SURE EVERYONE IS GETTING THE WONDERFUL CUSTOMER SERVICE HE OR SHE DESERVES AS WELL AS CONSIDERATION FOR MY TIME I HAVE IMPLEMENTED THE FOLLOWING POLICIES. 

FOR YOUR FIRST VISIT PLEASE ARRIVE 5-10 MINUTES EARLY TO FILL OUT ANY NECESSARY PAPERWORK IF THEY HAVE NOT DONE SO ONLINE. IT GIVES ME A CHANCE TO ANSWER ANY QUESTIONS YOU MAY HAVE BEFORE WE GET STARTED SO THAT YOU CAN RELAX AND ENJOY YOUR TREATMENT.

SAME DAY CANCELLATIONS & LATE ARRIVALS WILL RESULT IN A 50% CANCELLATION FEE AND DEPOSIT FORFEITED. NO EXCUSES. IF IT IS 15 PAST THE APPOINTMENT TIME TO MAKE SURE THAT I AM RESPECTING EVERYONE’S TIME AND NOT CUTTING INTO ANOTHER CLIENTS SCHEDULED APPOINTMENT. THERE ARE ABSOLUTELY NO SAME DAY RESCHEDULING ALLOWED AT ALL!! IT IS CONSIDERED A LATE CANCELLATION! THAT IS TIME LOST ON MY SCHEDULE WITH LITTLE TO NO TIME TO FILL. IF YOU ARE RUNNING LATE PLEASE CALL OR TEXT TO LET US KNOW SO WE CAN TRY TO ACCOMMODATE YOU IF WE CAN.  IF WE HAVE AN OPPORTUNITY TO SQUEEZE YOU IN I MAY ASK YOU TO WAIT. I UNDERSTAND UNFORESEEN THINGS COME UP AS WELL, BUT THIS FEE IS FOR THE CONSIDERATION OF MY TIME AND LOSS OF AN APPOINTMENT FOR THAT DAY. EVERYONE'S TIME IS VALUABLE.

NO-CALL/NO-SHOW'S WILL NOT BE TOLERATED AT ALL AND YOUR ACCOUNT WILL BE FLAGGED. THERE WILL BE A 100% FEE CHARGED TO THE CARD ON FILE FOR LOST TIME INCLUDING DEPOSIT FORFEITED! NO SHOWS ARE CONSIDERED SUCH 1-2 HOURS BEFORE SCHEDULED APPOINTMENT TIME REGARDLESS OF CANCELLING DURING THAT TIME AND NOT CALLING AT ALL. THIS POLICY IS HEAVILY ENFORCED FOR ALL FACIAL APPOINTMENTS. CONSIDERING THE FACT THAT IT IS NOW TOO LATE TO FILL THE APPOINTMENT WITH ANOTHER CLIENT, AS WELL AS THE LARGE AMOUNT OF TIME BLOCKED OFF FOR SKINCARE SERVICES FOR LOST TIME & WAGES. IN ORDER TO MAKE ANOTHER APPOINTMENT YOU MUST PREPAY FOR ANY SERVICES AHEAD OF TIME AND SCHEDULE AN APPOINTMENT BY CALLING CMA STUDIO.

THERE ARE NO REFUNDS FOR PRODUCTS PURCHASED AND WE WILL ONLY EXCHANGE IF THE PRODUCT IS UNOPENED AND IT IS A FAULT OF OUR OWN WITHIN 7 DAYS OF DELIVERY. PLEASE READ ALL OF THE INFORMATION FOR EACH PRODUCT AS WELL AS THE LIST OF INGREDIENTS TO MAKE SURE IT IS SOMETHING YOU CAN USE. ALL PRODUCTS SUCH AS BODY SCRUBS, BODY BUTTERS & LIP SCRUBS ARE MADE TO ORDER, IN FRESH BATCHES TO PRESERVE THE SHELF LIFE OF YOUR PRODUCTS.

PRIVACY: FOR NO REASON AT ALL WILL CRISTIAN MICHAEL AESTHETICS SELL YOUR INFORMATION TO A THIRD PARTY.